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Shipping and Delivering
Our products are shipped within 2-3 Days using the following carriers: DHL, UPS, or other local shipping companies. To return your product, you should mail your product to VELLATO TEX FZE, B2-03, B204, SAIF ZONE PO BOX 124220, SHARJAH, UNITED ARAB EMIRATES. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
Refund Policy:
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@vellato.com. We will evaluate the situation and give you a reply back by email. Items sent back to us without first requesting a return will not be accepted. Shipping back postal fees are always should be paid by you. You can select the way you want, just arrange a trackable way similar to the shipping company we used when we dispatch your order.
You can always contact us for any return question at info@vellato.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
